FAQs

How do you source your yarns?

Our primary distributor is Knitting Fever Inc. (KFI), based in Long Island, New York, USA. They offer drop-shipping options to send you yarn, which we might not carry on hand.

Our signature collection is Noro Yarns. As the brainchild of Eisaku Noro, these Japanese Yarns are a work of art. Mrs. Knits is an expert on everything Noro since she created a wardrobe she worked on with a design team.

We are also excited to expand our special edition hand-dyed. Please follow our FB page and blog to see Mrs. Knits’ musings on all things fiber love.

What kind of yarns do you sell?

Our flagship brand is Noro, and we carry most of their yarns. If you had a Noro yarn in mind but don’t see it in the store, please Contact Us, because we can probably get it for you. We do carry other high quality brands like KFI, OnLine, Louisa Harding, and Euro Yarns.

Are you a new online yarn shop?

Not at all. We have previously been operating on eBay for many years, back to 2005, when selling yarn on eBay, much less online, was a novel concept that has been a challenge (good and bad) for local yarn shops to embrace. We excel at providing an excellent customer service experience well above anyone else selling yarn there! And you don’t have to take our word for it: Read Reviews.

Can you answer my questions about yarn fabric or colors?

Yes, and doing so would make Mrs Knits' day! Feel free to Contact Us with your questions about yarn fabric or colors, and Mrs Knits will be happy to share her expertise.

Mr. Knits handles ordering and shipping and Mrs. Knits is the Creative. Did you know she can help design custom kits? That’s right. You choose a pattern or a yarn you like and then she helps coordinate your project.

Can you teach me how to knit?

Mrs. Knits is currently working on certification as a Professional Instructor. This means she will be functioning as an apprentice to practice designing classes.

In the meantime, Mrs. Knits will certainly teach free classes to clients as best she can. In 2024-25 she is planning to be a freelance instructor while Mr. Knits manages the retail operations of Mrs. Knits Yarn Shop.

As a studio we are not an LYS (local yarn shop) where you can expect lessons. Our function is to create pattern kits that will support your passion. We are happy to help you select the proper materials - a book or pattern. Vogue Knitting is a tome of all things knitting and the perfect how to guide for new and veterans alike. Vogue also publishes Noro Magazine. The average issue has 20+ patterns and lots of tutorials on a variety of projects. We also love that Noro doesn’t need fancy stitches. You can do a garter (knit every row) stitch and the yarn does all the work.

Do you wind off yarn?

Winding off yarn is a service not included with purchase. We sell yarn winders that’ll enable you to do so.

Will you send me exactly the same yarn I see in the picture?

That is surprisingly impossible to promise. Start with the fact that even recent monitors vary. We work hard to use accurate photos, but there can still be variations in lighting between any camera and your home. Furthermore, many yarns, especially our flagship Noro yarns, have intentional variegation as a design feature that WILL make the outside of the skein look different for each skein. If you want more exact color control, we offer other yarns. Eisaku Noro designed yarn based on the colors of nature. No two trees look exactly alike, even in the same species. To buy Noro is to embrace random color changes. Please study the swatch photos before making a purchase – all the colors in the swatch photo will be in each skein. We do accept returns, but won’t tolerate abuse of the privilege. We will of course arrange a return or exchange if we send you the wrong color number/name by mistake.

Can you send a specific dye lot to me?

We don't guarantee you receiving a certain dye lot, only the specified brand, style, & color. That's mainly because we have no control over the dye lot the manufacturer & distributor send to us. You may Contact Us to find out what dye lot we have available. But your best bet is to buy more than enough for a project to ensure consistency (maybe extra goes to your stash).

Can I get a custom yarn order?

That is a great occasion to contact Mrs. Knits, and she can often accommodate.

Can you knit up a sweater or other garment for me?

Mrs. Knits enjoys knitting sweaters, scarves, and more. Just keep in mind that hand-knitted sweaters typically cost upwards of $500. But feel free to Contact Us and see if Mrs. Knits can serve you.

Do you cater to crocheters or just knitters?

One love of fiber! We have more knitting than crochet offerings and content because Mrs. Knits is a professional knitter but has no crochet experience. So, while we have to be genuine in that regard, you will see most of our yarn descriptions have approximate stitches per inch for knitting and crocheting.

In 2023-24, Mrs. Knits’ alter ego, Mrs. Crochet, will be training to assume the role of resident crochter.

You’ll also see recommended hook sizes in addition to needle sizes. We even offer a kit or two with a crochet pattern. So, hopefully, that’s enough for crocheters to be “hooked” on us.

Where are you based? Do you have a store I can visit?

We are based in Bremerton WA, which is just west of Seattle. Mrs. Knits Yarn Studio is open to the public by appointment only, with advance notice. The reason is that Mrs. Knits will welcome you personally, and provide expert one-to-one collaboration on your next project. The result is two knitters brainstorming and coming up with that perfect next project for you! So please Contact Us to make an appointment next time you are in the area.

How long does it take to receive an order?

About a week in the continental USA. Please see our Shipping Policy page for details, including shipping to locations in and out of the USA.

Can I return or exchange an item?

We can accept a return within 30 days of yarn and other products in like new condition (that includes not wound-off, and no significant odors introduced like pets or smoke). We still want to find those yummies a good home.

Returns are free within the USA and locations served by the US Postal service. Please contact us to request a return label.

Outside of those US locations, for the same reason we have to pass the shipping cost on to you for purchases, we’ll have to ask you to pay for return shipping, after contacting us. The refund will be limited to what you paid for the item (not shipping, duties, nor other international fees).

Of course, if we get something wrong, that’s on us! Please contact us to fix it at our expense.

How do I track my order?

You will receive carrier tracking information when we initiate shipment by printing the label.

Are you replacing local yarn shops (LYS)?

We always want to complement LYS rather than replace them. Mrs. Knits has fond memories of the LYS community, and is heartbroken to see so many fall due to the recent pandemic. We mostly cater to people who have some knitting experience, and folks who struggle to get to a LYS due to distance, disability, or other reasons. We foster our own community through online trunk shows, videos, articles, & other online interaction. So please check back here now and then for new blog entries and other content.